Before starting the linking process, please ensure your Hub is installed correctly, please refer to your set up guide or Quick Start Guide, and ensure that your Hub is connected to your home's Internet router.
Linking is normally performed during the set-up of your system by pressing and holding down the [ Cloud icon ] on your Hub for 3 seconds until it begins to flash green.
The geo Home app will then ask you to enter the Pairing Code that is printed on the label located on the underside of your Hub.
Enter the code on the label and submit it by tapping on the arrow on screen or tap the enter button on your device keyboard. Your Hub will now be linked to the App.
Where is the Linking Code on my Hub? - The Linking Code is clearly marked on the label which is fixed to the underside of your Hub. It's a 6 digit alpha-numeric code.
Will I have to relink when ever I update my App? - No. Updates to the App will not impact the linking of your App with the Hub.
Does my system auto link? - No. Once the Hub is powered up, you will need to press and hold down the [ Cloud icon ] on your Hub for 3 seconds until it begins to flash green. Then manually enter the Linking Code as per instructions above or as displayed within your geo Home App during the linking process.
My App isn’t connecting to my Hub, it says it can't connect - Please ensure that you have powered up the Hub before trying to link. Your Hub comes with a power lead so ensure it is correctly fitted at the back of the Hub and the lead is plugged into a working socket which is also turned on. The Hub must also be connected to your home's internet router so ensure that is correctly installed and working.
Why are the LEDs not flashing on my Hub? - Ensure your Hub is powered. Your Hub comes with a power lead so ensure it is correctly fitted at the back of the Hub and the lead is plugged into a working socket which is also turned on.
Why does my Hub require a firmware update? - We are constantly enhancing and improving our products, and from time to time we need to update the firmware on your Hub so you can benefit from these enhancements.